Refund policy
BUHLE FASHION
Refund, Returns & Exchange Policy
Business: Buhle Fashion
Email: buhlefashion.sa@gmail.com
Country: South Africa
At Buhle Fashion, we want you to be happy with your purchase. This Refund, Returns & Exchange Policy explains your rights when purchasing from our online store and is intended to comply with applicable South African consumer-protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Nothing in this policy limits any consumer rights provided by South African law.
1. 7-Day Cooling-Off Period for Online Purchases
Because Buhle Fashion operates as an online store, customers may generally cancel an eligible online transaction without giving a reason and without a penalty within 7 days after receiving the goods, in accordance with Section 44 of the ECTA.
The customer is responsible for the direct cost of returning the goods when exercising this cooling-off right.
Returned goods should be:
- Unworn and unused;
- In their original condition;
- Free from damage caused by the customer;
- Returned with original tags, packaging and accessories where applicable; and
- Returned within the applicable 7-day period.
Where a valid cooling-off cancellation is exercised, Buhle Fashion will refund the payment received in accordance with the applicable legislation.
2. Defective, Damaged or Faulty Products
Customers are entitled to receive goods that are of good quality, in good working order and free from defects.
If a product is defective, faulty, unsafe or does not meet the required quality standards, the customer may return the product within 6 months of delivery, subject to the CPA.
In accordance with the customer's statutory rights, Buhle Fashion may be required to:
- Repair the product;
- Replace the product; or
- Refund the customer.
Where the return is due to a qualifying defect covered by the CPA, the return is at the supplier's risk and expense.
3. Incorrect Item Received
If Buhle Fashion sends you the wrong item, incorrect size, incorrect colour or an item that does not correspond with your order, please contact us as soon as reasonably possible at:
buhlefashion.sa@gmail.com
Please provide:
- Your order number;
- Your name and contact details;
- A description of the issue; and
- Clear photographs of the item received.
Buhle Fashion will assess the issue and arrange an appropriate remedy, which may include replacement or refund, depending on the circumstances.
4. Damaged Items
If your order arrives damaged, please contact us as soon as reasonably possible after receiving your parcel.
Please provide photographs showing:
- The damaged product;
- The packaging in which the product arrived; and
- Your order information.
Do not dispose of the packaging until the matter has been resolved, as it may be required when investigating a delivery-related issue.
5. Change of Mind
For eligible online purchases, customers may exercise the statutory 7-day cooling-off right described above.
Outside of a statutory right to return, Buhle Fashion is not required to accept a return merely because a customer has changed their mind, ordered the wrong item, no longer wants the product, or does not like the product.
Where Buhle Fashion voluntarily offers an exchange or store credit outside the customer's statutory rights, the applicable conditions will be communicated to the customer.
6. Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights under applicable law, including certain goods:
- Made according to the customer's specifications or personalised for the customer;
- Which may deteriorate or expire rapidly;
- Which cannot reasonably be returned due to their nature; or
- Where return is prohibited for health or hygiene reasons, where applicable.
Where an exclusion applies, this will not affect the customer's rights if the product is defective or otherwise covered by mandatory consumer-protection legislation.
7. Condition of Returned Products
Customers must take reasonable care of products while they are in their possession.
Buhle Fashion may inspect returned goods to determine whether the applicable return requirements have been met.
A customer's statutory rights relating to defective, unsafe or non-compliant goods are not removed by this condition.
8. Refund Method
Where a refund is approved, Buhle Fashion will process the refund using the appropriate payment method or another lawful method agreed with the customer.
The time for the money to reflect in the customer's account may depend on the payment provider or financial institution.
9. Delivery and Return Costs
For a statutory cooling-off return under the ECTA, the customer is generally responsible for the direct cost of returning the goods.
Where the return is required because Buhle Fashion supplied defective, faulty, damaged or incorrect goods, Buhle Fashion will handle the return costs in accordance with the customer's rights under applicable South African consumer law.
10. How to Request a Return or Refund
To request a return, refund or exchange, contact:
Email: buhlefashion.sa@gmail.com
Please include:
Subject: Return/Refund Request – [Order Number]
Please provide your order number, the reason for the request, and photographs where relevant.
Buhle Fashion will respond with the applicable return instructions.
11. Fraudulent or Abusive Returns
Buhle Fashion reserves the right to investigate suspected fraudulent, dishonest or abusive return activity.
However, nothing in this section removes or restricts a customer's rights under the CPA, ECTA or any other applicable South African law.
12. Your Consumer Rights
This policy does not replace or reduce rights granted to consumers under South African law.
Where this policy conflicts with a mandatory provision of the CPA, ECTA or another applicable law, the applicable law will prevail.
Buhle Fashion
South Africa
Email: buhlefashion.sa@gmail.com