Shipping policy
BUHLE FASHION
Shipping & Delivery Policy
Effective Date: 31 July 2026
Business: Buhle Fashion
Email: buhlefashion.sa@gmail.com
Delivery Partners: PAXI & The Courier Guy
Delivery Area: South Africa
1. Shipping & Delivery
Buhle Fashion delivers orders within South Africa using PAXI and The Courier Guy.
The delivery method available for your order may depend on your location, the size or nature of your order, and the delivery option selected or assigned at checkout.
2. PAXI Delivery
PAXI allows customers to collect their orders from a participating PEP Store/PAXI collection point.
Customers using PAXI must provide their preferred collection point and ensure that the information supplied is accurate.
Once your parcel has been delivered to the selected collection point, you will be notified when it is ready for collection.
Customers are responsible for collecting their parcels within the applicable collection period.
3. The Courier Guy Delivery
Buhle Fashion may use The Courier Guy to deliver orders directly to the customer's provided delivery address.
Customers must provide a complete and accurate delivery address and contact details when placing their order.
The Courier Guy delivery may be subject to the courier's operating areas, schedules and delivery procedures.
4. Delivery Times
Delivery times may vary depending on the courier service, destination, public holidays, weekends, peak periods and circumstances outside Buhle Fashion's reasonable control.
Any estimated delivery timeframe provided by Buhle Fashion is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
5. Order Processing
Orders are processed after successful payment has been received.
Buhle Fashion will prepare and dispatch orders as soon as reasonably possible.
Processing may take longer during sales, promotions, public holidays, peak shopping periods or unforeseen circumstances.
6. Delivery Information
Customers are responsible for providing accurate delivery information.
This includes:
- Full name;
- Correct contact number;
- Correct delivery address, where applicable;
- Correct PAXI collection point, where applicable; and
- Any other information reasonably required to complete delivery.
If incorrect or incomplete information causes a delivery problem, additional delivery costs may apply where applicable.
7. Collection of PAXI Parcels
Customers must collect their PAXI parcels within the collection period provided by PAXI.
If a parcel is not collected and is returned to Buhle Fashion, additional delivery costs may apply if the customer requests that the parcel be sent again.
8. Delivery Delays
Buhle Fashion is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, public holidays, extreme weather, transport disruptions, incorrect customer information or unforeseen logistical circumstances.
Where we become aware of a significant delivery issue, we will assist the customer and communicate relevant information where reasonably possible.
9. Lost or Damaged Parcels
If your parcel appears to have been lost, damaged or tampered with during delivery, please contact us at:
buhlefashion.sa@gmail.com
Please provide your order number and photographs or other relevant information where applicable.
Buhle Fashion will investigate the matter with the relevant courier and assist with the resolution in accordance with applicable law.
10. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us as soon as possible at:
buhlefashion.sa@gmail.com
Please provide your order number, details of the issue and photographs where applicable.
We will investigate the matter and provide an appropriate resolution in accordance with our Refund, Returns & Exchange Policy and applicable South African consumer law.
11. Shipping Fees
Applicable shipping fees will be displayed at checkout or communicated to the customer before the order is finalised.
Shipping fees may vary depending on the delivery method, courier and destination.
12. International Shipping
Buhle Fashion currently delivers within South Africa only.
International delivery is not currently available unless specifically agreed with Buhle Fashion.
13. Contact Us
For shipping and delivery enquiries, please contact:
Buhle Fashion
Email: buhlefashion.sa@gmail.com
Please include your order number when contacting us about an existing order.
14. Policy Updates
Buhle Fashion may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, courier partners, business operations or applicable requirements.
The latest version will be published on our online store.
Buhle Fashion
South Africa
Email: buhlefashion.sa@gmail.com